Terms & Conditions
Please read carefully as they establish our respective rights and obligations. Once you start your tour, by default you accept these terms and conditions.
Booking And Reservation
To book your private tour, you must pay a deposit % of the tour price. Deposit is mentioned on the itinerary of every tour. For custom tours, deposit varies between 10%-20% depending on the final price of the tour, duration, group size.
The deposit is used to secure your dates, to book the best accommodations, book your guide and transportation.
The remaining amount of the tour price will be payed via paypal or bank transfer up to 24hrs before the tour begins. You will receive an invoice for the amount payed.
The tour is booked when you receive written confirmation (email) from Roaring Romania with all details of your private tour - name of the tour, price, dates, number of persons, itinerary, inclusions, exclusions.
We advise you to book your private tour with as much time in advance. In this way, Roaring Romania can assure the best accommodations possible according to the itinerary chosen.
Cancellations And Refunds
In case of cancellation from guest, deposit is not refunded. Paying a deposit means the guide, is booked for your trip and they will refuse other opportunities to work.
The rest of the amount (non deposit) will be refunded in full in 2 weeks time from the moment Roaring Romania was informed in writing (email) of the cancellation of the tour by the guests.
Roaring Romania reserves the right to cancel a tour in circumstances of force major events such as natural disasters or calamities. In this situation, we'll offer you the opportunity to book the tour in other period. If the alternative does not fit your travel plans, we will refund the entire deposit and any other payment made for the tour.
Changes In Price
If your travel dates change and you notify us at least 2 weeks before, Roaring Romania will do its best to reorganize your entire tour, depending on guide, car and accommodation availability. Please be aware that any last minute change might trigger a price change despite our best efforts.
Prices are based on current rates of exchange, tariffs and taxes. Roaring Romania reserves the right to increase tour prices on the website to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. However, prices in tours already booked (deposit paid) will not be increased.
Any alteration to the standard itineraries as shown on the website can trigger changes in the final price of the tour.
Please be aware that Roaring Romania cannot guarantee the prices for the Short Tours and Long Tours in case of last minute reservations. Last minute reservation means 7 days and less in winter season November through mid April. In summer season (mid April to October and on public holidays), last minute is considered 2 weeks and less.
Changes In Itinerary
Roaring Romania is not responsible for delays occurred due to traffic incidents (accidents, heavy traffic conditions). We will do our best to fulfill program schedule and itinerary in any situation.
If landmarks are closed due to public holidays or any other reason, Roaring Romania will do its best to replace the landmark with something of the same value, be it another landmark or activity. If proposal doesn’t fit the travel plans of the guest, Roaring Romania will refund the entry ticket.
Roaring Romania reserves the right to withdraw a tour or any part of it, to make alterations in the itinerary or with the tour inclusions as it deems necessary or desirable and to pass on to tour members any expenditures or losses caused by delays or events beyond its control. Itineraries and visits are subject to change at any time due to unforeseen circumstances or circumstances beyond Roaring Romania control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Roaring Romania has a strong commitment to providing excellent service to all of our customers and visitors of the website, including respecting concerns about privacy. Roaring Romania will explicitly ask when we need information that personally identifies you or allows us to contact you (“personal information”). Generally this information is requested when making reservations; when requesting a particular service. You agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
In order to finalize your booking Roaring Romania needs to collect certain personal information from guests such as names, addresses and telephone numbers, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the tour. Some of your information may be sent to other suppliers such as hotels, rental companies or other companies involved in the tour package. Roaring Romania will provide only the information necessary for the tourism services you booked. You agree for this information to be used by any organisation or company responsible for any part of your tour. Roaring Romania will not use your information with any other purpose than the booked tour.
Roaring Romania is entitled to disclose personal information if required to do so (a) to comply with applicable Romanian law or (b) to protect and defend the rights or property of Roaring Romania.
Guests have the right to ask Roaring Romania to delete personal information. If the law in Romania requires us to preserve some of your personal information such as those need it in the customer contract, Roaring Romania will follow Romanian law. Roaring Romania will keep your personal information and correspondence via email or phone only as long as it is necessary for the booking process. Personal information in the contract and receipt will be kept for a period of 5 years, as the law requires.
If you agree to allow us to use your personal information for advertising, at any moment you have the right to cancel the approval.
ROARING ROMANIA TOURS IS OPERATED BY:
ROARING TOURS SRL
Address (not open to public): Crisanei 80, Constanta, Romania
CEO: Alexandra Chirila
Company name: Roaring Tours Srl
Manager: Alexandra Chirila